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March 24, 2020: IMPORTANT (COVID-19) TRAVEL UPDATE

On March 23, the Mayor of Maui County mandated a “stay in place” policy effective 12:01 a.m. on Wednesday, March 25, 2020 through April 30, 2020. This action is warranted because of the increase in COVID-19 cases in Maui County.

This policy followed an announcement made on March 21 by Hawaii’s Governor, David Ige, issuing a mandatory 14-day quarantine for visitors and returning residents arriving in Hawaii. This mandate will go into effect on March 26, 2020 at 12:01 a.m. until further notice. Visitors must self-quarantine in their visitor accommodation for 14 days or until the end of their stay, whichever is shorter. The quarantine limits the use of any public spaces, including but not limited to pools, meeting rooms, yoga studios or restaurants.

If you have an arrival date scheduled for on or after the start of the quarantine, it is our recommendation that you postpone your trip until the mandate is lifted.

Should you choose to arrive any time between March 25, 2020 and April 30, 2020 you must adhere to the 14-day quarantine. Take-out meals must be purchased from Lumeria and will be delivered outside your door.

View the full quarantine requirement and additional helpful information at hawaiicovid19.com.

As it has always been, the safety and security of our guests, team members, and community remain our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures to make our cleaning and hygiene protocols even more rigorous:


Remaining Flexible – Our Cancellation Policy

We believe in responsible and safe travel while remaining vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities. We also understand the need for increased flexibility with travel planning right now. In an effort to help, we are extending special exceptions for reservations made directly through our website.

For individual retreat bookings*, if your travel plans change through May 21st, 2020, a credit in the amount of the booking will be applied to the new travel period. Any change to the original booking must occur 24 hours prior to arrival.

Those who booked via online travel agents or through other third parties are advised to contact their booking provider for information on their policies and for their assistance.

We are happy to allow you to use your current reservation credit up until December 22nd, 2020. We want to do our very best to help enhance your experience while you are here with us at Lumeria Maui, and would love for those that take the credit, to enjoy one of the following complimentary items:


Property Updates:

Dining:
Our restaurant is closed. We will continue to offer take-out meals for purchase for those staying with us. Take-out meals will be delivered outside of guest room doors at 8:30am, 12:30pm and 6:00pm for those who order via email. We will email menu selections to in-house guests. Orders for the next day must be made by 9:00 PM the night before.

Swimming Pool:
Swimming pool/spa areas are closed until further notice.

Wellness Spa:
All treatments are temporarily suspended until further notice.

Daily Classes:
All in-person daily classes are temporarily suspended until further notice. We will email those staying with us links to daily virtual classes to join from your room using your cellphone, laptop or tablet.

Maui Updates:

Please visit the Maui Visitors and Convention Bureau Special Alerts page for the most recent updates on closures and availability around the island.

Travel Information Update

Our retreat remains open to support our essential workers, vital industries, and individuals in need of a place to stay. We understand that our guests’ upcoming stays may be impacted by concerns and travel restrictions related to novel coronavirus. In an effort to assist guests with making alternative arrangements, we have extended modification and cancellation waivers.

Waivers
We Are Open